“Why don’t you tell me what you think would be appropriate?” Useful language for handling complex situations like: * A customer is unsatisfied. * An employee is complaining. * A friend is upset. * Your sister is angry you don’t see her
Keep reading →The Extraordinary Work Newsletter
What the Hell
Do We Do Now?
Answer: We get creative. We throw fireballs. We slam coffees. We run like Mario through a desert field as the hurry-up music kicks in. And we build businesses that are so memorable, so iconic, so subversively cool, they’re untouchable. Even by AI. Even by the French.
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From the Penguin Random House author seen in The New York Times, The New Yorker, The Guardian and The BBC
Checking into a hotel can be a nightmare. Long lines. Tourists in hiking shoes. That bald guy pounding a beer. (At least, this was the scholarly scene I witnessed yesterday.) (Just kidding, I rooted him on.)But hotels are reticent
Keep reading →Mediocre questions for figuring out what you should do with your life: * What type of industry should I go into? * Which career path should I pursue? * What kind of job should I get? * What kind of business should I start?
Keep reading →Yesterday I talked about change—and it’s no coincidence. I’m making some big changes myself, given that a lot of things are coming to an end, right now. Because iteration is what we’re all doing, every single
Keep reading →Change is fucking messy. You’re effectively molding yourself, and re-molding yourself, the way a sculptor would a piece of clay. And yet, nobody says to the sculptor: Shame on you, butter fingers, for not having it perfect the
Keep reading →Not being able to easily define what you do isn’t necessarily bad. Easily definable things are things that have been done so much, we know exactly how to categorize them. Name them. Label them. Sort them. So if what
Keep reading →You forgive yourself, over and over and over again. You build little glass cases around your emotions, one by one. You don’t always like feeling sectioned off—but you forgive yourself for that, too. You are fragile now. You
Keep reading →So the other day, it happened. There was one person stubborn enough to finally coerce me into doing the one thing I’d promised I’d never do.I’d hedged for many painful weeks. (Okay, fine, months.) I’d
Keep reading →You know what’s the absolute worst? Waiting in line at the doctor’s office. There’s a lot of anxiety around that, am I right? Nobody likes waiting at the doctor’s office because we all secretly think that
Keep reading →This is a really common question that a lot of new business owners ask, and you know why I think this is? Because the minute we go into business for ourselves, you know what we all have the instinct to
Keep reading →Claude for Business Owners
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