My Favorite Line for Handling Angry People With Dignity + Grace
“Why don’t you tell me what you think would be appropriate?”
Useful language for handling complex situations like:
- A customer is unsatisfied.
- An employee is complaining.
- A friend is upset.
- Your sister is angry you don’t see her enough.
- A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.)
Most of the time, people just want to feel heard and validated. But instead of you stressing over the right way to handle it, sometimes it’s easier to simply ask.
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